FAQ
Please find below some of our frequently asked questions
Please take a moment to fill out our new customer registration form [here], and one of our account managers will get in touch with you shortly.
We have quality control labs and a team of experienced cupping professionals and certified Q Graders, We work exclusively in the coffee industry and take coffee quality seriously, in line with our customers’ expectations. We share our cupping notes and evaluation scores internally as a benchmarking reference.
We regularly cup our coffees to ensure quality, and we’re always happy to share our cupping notes with you.
You can either pick up your order directly from our warehouses, or have it delivered through one of our shipping partners, based on your preference. Delivery time ranges between 2 to 3 days. We deliver to all cities across Saudi Arabia and the Gulf region (United Arab Emirates (UAE), Kuwait, Qatar, Bahrain, Oman), and we are continuously expanding to better serve our customers.
Note: The minimum order quantity is one full bag.
Payment is required in advance via bank transfer. After establishing and continuing a working relationship, flexible or deferred payment options may be offered through “Muhide” a platform specialized in contracts and trade finance. An electronic invoice is issued for every order to ensure transparency and easy tracking.
We believe in full transparency with our clients, which is why each product page includes detailed information such as origin country, processing station, processing method, elevation, and cupping score. For those who would like additional details, our customer service team is always available to provide the full information.
Yes, KAL Coffee offers specialized workshops and training programs focused on coffee. We announce them regularly through our website and official social media channels. We also collaborate with internationally certified trainers to ensure high-quality content and provide the best learning experience for participants.
Please take a moment to fill out our new customer registration form [here], and one of our account managers will get in touch with you shortly.
Yes, KAL Coffee offers specialized workshops and training programs focused on coffee. We announce them regularly through our website and official social media channels. We also collaborate with internationally certified trainers to ensure high-quality content and provide the best learning experience for participants.
We have quality control labs and a team of experienced cupping professionals and certified Q Graders, We work exclusively in the coffee industry and take coffee quality seriously, in line with our customers’ expectations. We share our cupping notes and evaluation scores internally as a benchmarking reference.
We regularly cup our coffees to ensure quality, and we’re always happy to share our cupping notes with you.
You can either pick up your order directly from our warehouses, or have it delivered through one of our shipping partners, based on your preference. Delivery time ranges between 2 to 3 days. We deliver to all cities across Saudi Arabia and the Gulf region (United Arab Emirates (UAE), Kuwait, Qatar, Bahrain, Oman), and we are continuously expanding to better serve our customers.
Note: The minimum order quantity is one full bag.
Payment is required in advance via bank transfer. After establishing and continuing a working relationship, flexible or deferred payment options may be offered through “Muhide” a platform specialized in contracts and trade finance. An electronic invoice is issued for every order to ensure transparency and easy tracking.
We believe in full transparency with our clients, which is why each product page includes detailed information such as origin country, processing station, processing method, elevation, and cupping score. For those who would like additional details, our customer service team is always available to provide the full information.
Yes, KAL Coffee offers specialized workshops and training programs focused on coffee. We announce them regularly through our website and official social media channels. We also collaborate with internationally certified trainers to ensure high-quality content and provide the best learning experience for participants.